Effective date: [EFFECTIVE_DATE]
Last updated: 28 July 2026
These Terms are a binding agreement between [LEGAL_ENTITY_NAME], an Indian company (“PlanWise”, “we”, “us”), and the entity or person subscribing (“Customer”, “you”, “your Practice”).
By creating an account, accepting an invitation, clicking to accept, or using PlanWise, you agree to these Terms and to the Privacy Policy, incorporated by reference. If you are accepting for an organisation, you confirm you are authorised to bind it — and “you” then means that organisation.
If you do not agree, do not use PlanWise.
Order of precedence, if these documents conflict: (1) a signed written agreement between us; (2) a written Order Form; (3) these Terms; (4) the Privacy Policy; (5) documentation.
A multi-tenant SaaS platform for architecture and design practices: projects and drawings, site and field operations, team management and attendance, client communication, and payment tracking. Delivered over the internet at planwiseapp.in and at your practice address planwiseapp.in/yourfirm.
We may improve, modify or discontinue features. For a change that materially degrades a feature you actively use, we give 30 days' notice, and you may terminate for the unused remainder of your term with a pro-rata refund (clause 10.3).
You must be 18+ and legally able to contract. PlanWise is for business use only.
You are responsible for your account's confidentiality, for all activity under it, and for notifying us at [SECURITY_EMAIL] on suspected compromise. We are not liable for losses from credentials you failed to protect — but this does not excuse a failure on our side. We strongly recommend enabling multi-factor authentication.
A User is one individual with access. Subscriptions are per User. You may not share one User account among people or use generic shared logins. Reassigning a seat when someone leaves is permitted and expected.
Your designated owner can create, suspend and remove Users, grant and revoke capabilities, view audit records, and revoke device sessions. We do not adjudicate disputes inside your Practice. If control of an account is contested, we may suspend it until you provide a written resolution signed by an authorised representative, or a court order.
Priced per User per month, by tier, at the rates on our pricing page or your Order Form. Annual plans are discounted against monthly. There are no seat minimums, and per-seat rates decrease at higher seat bands — a growing practice pays less per head, not more.
Fees are billed in advance, monthly or annually per your plan, and are payable in the currency quoted (INR, GBP or USD). Subscriptions renew automatically for the same term unless cancelled before the renewal date under clause 10.1.
Seats added mid-term are charged pro-rata for the remainder. Seats removed take effect at the next renewal; we do not refund mid-term seat reductions. Crossing into a cheaper band applies that band at the next renewal.
We may change pricing with 60 days' written notice before your renewal. Changes never apply mid-term. If you do not accept, terminate before renewal under clause 10.1 — continued use after renewal is acceptance.
Fees are exclusive of taxes. You pay all applicable GST, VAT and equivalents, excluding taxes on our income. Indian customers must supply a valid GSTIN where applicable; reverse charge applies where the law provides. If you must withhold tax, gross up so we receive the full amount.
Overdue amounts accrue interest at 1.5% per month or the maximum permitted, whichever is lower. If payment is more than 14 days overdue we may suspend access after 7 days' written notice. Suspension does not relieve you of fees for the term. We may recover reasonable collection costs. Your data is retained through suspension and restored on payment, subject to clause 10.4.
Fees are non-refundable except where these Terms expressly provide (clauses 2, 10.3) or law requires. Refunds are pro-rata on the unused prepaid term, exclusive of the current period.
Trial or pilot access is provided “as is”, may be modified or ended at any time, and carries no service-level commitment. Clause 9 applies fully. Data entered during a trial is deleted 30 days after it ends unless you subscribe.
You will not:
Enforcement. We may investigate and may suspend for a material breach. Except where a breach is ongoing, causes imminent harm, or is legally required to be stopped immediately, we give notice and a reasonable opportunity to cure before suspending. We will restore access promptly on cure.
This clause is the counterpart to Section 2 of the Privacy Policy. Read them together.
You own all data you put into PlanWise (“Customer Data”) — projects, drawings, files, staff and client records. We claim no ownership. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display and process Customer Data solely to provide, secure and support the service, and to comply with law. That licence ends when the data is deleted under clause 10.4.
We do not use your data to train machine-learning models. We do not sell it. We do not mine it for our own commercial purposes.
For Customer Data, you are the data controller (or “Data Fiduciary” under the DPDP Act 2023) and we are the processor (“ Data Processor”). We process only on your documented instructions. These Terms and the Privacy Policy constitute those instructions. If you require a separate Data Processing Agreement or Standard Contractual Clauses, request them at [LEGAL_EMAIL].
You represent and warrant, on a continuing basis, that:
We will: process only on your instructions; bind personnel to confidentiality; apply the security measures in Section 8 of the Privacy Policy; notify you of a personal data breach without undue delay; assist with data-subject requests, impact assessments and regulator consultations, so far as is reasonable; delete or return Customer Data per clause 10.4; and make available information reasonably necessary to demonstrate compliance. We use the sub-processors listed in the Privacy Policy and remain responsible for their performance. We will give 30 days' notice before adding one that handles personal data, and you may object on reasonable data-protection grounds; if we cannot resolve the objection, you may terminate the affected service with a pro-rata refund.
We may generate aggregated, de-identified statistics (feature usage, performance metrics) to operate and improve PlanWise. Such data will never identify you, your Practice, your staff or your clients, and will never contain Customer Data content. We will not attempt re-identification.
We take routine backups for our own disaster recovery. They are not a customer-facing archival service and we do not guarantee restoration of individually deleted items. Export your important data regularly using the platform's export features.
PlanWise — software, design, interface, documentation, trade marks and know-how — is ours and our licensors'. Subject to these Terms and payment, we grant a limited, non-exclusive, non-transferable, non-sublicensable right to access and use PlanWise for your internal business during the term. All rights not expressly granted are reserved. No rights to source code are granted.
Feedback. If you send us suggestions, we may use them without restriction, obligation or compensation. This covers ideas only — never your Customer Data.
We target 99.5% monthly uptime, excluding: scheduled maintenance notified at least 48 hours in advance; emergency maintenance for security or stability; and force majeure (clause 14.6), including failures of the upstream infrastructure providers named in the Privacy Policy.
If monthly uptime falls below 99.5%, on written request within 30 days of the affected month we will credit your next invoice: 10% of that month's fees below 99.5%, 25% below 99.0%, 50% below 95.0%. Service credits are your sole and exclusive remedy for unavailability.
Email support at [SUPPORT_EMAIL] during Indian business hours, target first response one business day. Support covers use of PlanWise and defect reports — not your business decisions, your data entry, or third-party systems.
Optional integrations (for example Google Calendar) depend on providers we do not control. Their availability, terms and pricing are theirs. We are not liable for their acts, omissions, changes or discontinuation. Connecting one authorises the data flow described in the Privacy Policy.
Except as expressly stated, PlanWise is provided “AS IS” and “AS AVAILABLE”. To the maximum extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty from course of dealing or trade usage. We do not warrant that PlanWise will be uninterrupted, error-free, or that defects will be corrected.
PlanWise is a management tool, not professional advice. It does not provide architectural, engineering, structural, safety, legal, accounting or tax advice. Outputs — variance alerts, performance scores, payment schedules, material calculations — are decision support. You are responsible for professional judgement, regulatory compliance, structural and safety decisions, and the accuracy of your own data. Verify anything that matters.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, goodwill, business opportunity, or loss or corruption of data, however caused and on any theory of liability, even if advised of the possibility.
To the maximum extent permitted by law, each party's total aggregate liability arising out of or relating to these Terms will not exceed the total fees you paid or owed in the twelve (12) months immediately preceding the event giving rise to the claim. If no fees have been paid, the cap is INR 10,000.
Clauses 9.2 and 9.3 do not apply to: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) your payment obligations; (d) either party's indemnity obligations under clause 11; (e) either party's breach of confidentiality; (f) infringement of the other party's intellectual property; (g) our gross negligence or wilful misconduct; or (h) any liability that cannot lawfully be excluded or limited — including, where applicable, our obligations as a processor under the DPDP Act 2023, the GDPR or the UK GDPR, and the statutory rights of a “consumer” under the Consumer Protection Act, 2019.
You acknowledge these allocations reflect a reasonable division of risk and are a material basis of the bargain; our pricing would differ materially without them.
Begins on account creation and continues for the subscription term, renewing automatically. You may cancel any time via account settings or by writing to [SUPPORT_EMAIL]; cancellation takes effect at the end of the current paid term, and you keep access until then. We do not refund the current term on voluntary cancellation.
Either party may terminate on 30 days' written notice of a material breach that remains uncured. We may terminate or suspend immediately for: non-payment more than 30 days overdue after notice under clause 4.6; a clause 5 breach causing imminent harm or legal exposure; or your insolvency, winding-up or analogous proceedings.
If we materially degrade a feature you use (clause 2) or raise prices (clause 4.4), you may terminate before the change takes effect and receive a pro-rata refund of prepaid, unused fees.
Clauses 4 (accrued fees), 6.1, 6.3, 7, 9, 10.4, 10.5, 11, 12, 13 and 14 survive termination.
You will defend, indemnify and hold us harmless from third-party claims, damages, losses and reasonable legal costs arising from: (a) Customer Data, including a claim that it infringes rights or was collected or processed unlawfully; (b) your breach of the clause 6.3 warranties, including any claim by your employee, contractor or client relating to monitoring, location tracking, attendance or performance data; (c) your breach of clause 5; or (d) your violation of law or of a third party's rights.
We will defend, indemnify and hold you harmless from third-party claims that PlanWise, used per these Terms, infringes a third party's intellectual property, and will pay damages and costs finally awarded or agreed in settlement.
If PlanWise is or may become subject to such a claim, we may at our option and expense: procure the right to continue use; modify it to be non-infringing without material loss of function; or, if neither is commercially reasonable, terminate the affected part and refund prepaid unused fees. This is your exclusive remedy for IP infringement.
Exclusions. Clause 11.2 does not cover claims arising from Customer Data; modifications not made by us; combination with anything we did not supply, where the claim arises from the combination; use in breach of these Terms; or continued use after we told you to stop and offered a non-infringing alternative.
The indemnified party must notify promptly in writing (delay excuses the indemnifier only to the extent it is prejudiced), give the indemnifier sole control of defence and settlement — no settlement admitting fault or imposing an obligation on the indemnified party without its written consent, not unreasonably withheld — and cooperate reasonably at the indemnifier's expense.
Each party may receive the other's non-public information (“Confidential Information”). Customer Data is always your Confidential Information. Each party will protect it with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and contractors with a need to know who are bound by comparable obligations.
Excluded: information that is or becomes public without breach; was rightfully known before disclosure; is rightfully received from a third party without duty of confidence; or is independently developed without use of the other's Confidential Information.
Compelled disclosure is permitted where legally required, provided the compelled party gives prompt notice where lawful and discloses only what is required.
Obligations continue for three (3) years after termination — and indefinitely for trade secrets and personal data.
These Terms are governed by the laws of India, without regard to conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods does not apply.
Before formal proceedings, the parties will attempt good-faith resolution for 30 days after written notice describing the dispute. This does not apply to claims for injunctive relief or protection of intellectual property or Confidential Information.
Unresolved disputes are referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. A sole arbitrator is appointed by mutual agreement, failing which as the Act provides. The seat and venue is [CITY], India; the language is English; the award is final and binding. Each party bears its own costs, with the arbitrator's fees shared equally unless the arbitrator directs otherwise.
Individual claims only. Disputes are resolved individually — no class, collective or representative arbitration, and no consolidation without all parties' consent.
Subject to clause 13.3, the courts of [CITY], India have exclusive jurisdiction. Either party may seek interim or injunctive relief from any court of competent jurisdiction.
Nothing here deprives you of the protection of mandatory laws of your country of residence, or of the right to bring proceedings in your local courts where such law grants it. If you qualify as a “consumer” under the Consumer Protection Act, 2019, your statutory rights are unaffected.
14.1 Entire agreement. These Terms, the Privacy Policy and any Order Form are the entire agreement, superseding prior proposals and understandings. Neither party relied on any statement not set out here — this does not exclude liability for fraudulent misrepresentation.
14.2 Changes to these Terms. We may modify these Terms. For material changes we give 30 days' notice by email or in-app. Continued use after they take effect is acceptance; if you do not accept, terminate before then under clause 10.1 and receive a pro-rata refund of prepaid unused fees. Non-material changes (clarifications, corrections) take effect on posting.
14.3 Assignment. You may not assign without our written consent, not unreasonably withheld. Either party may assign to a successor in a merger, acquisition or sale of substantially all assets, on written notice. We may assign to an affiliate. Void attempts are of no effect.
14.4 Subcontracting. We may use subcontractors and sub-processors (Privacy Policy, Section 5) and remain responsible for their performance.
14.5 Severability. If a provision is unenforceable, it is modified to the minimum extent necessary to be enforceable, or severed; the rest stands.
14.6 Force majeure. Neither party is liable for failure or delay (excluding payment obligations) caused by events beyond reasonable control: natural disaster, war, terrorism, civil unrest, epidemic, government action, labour dispute, failure of internet backbone, power, or upstream cloud infrastructure. The affected party notifies promptly and mitigates. If it persists beyond 60 days, either party may terminate on written notice with a pro-rata refund of prepaid unused fees.
14.7 No waiver. Failure to enforce is not a waiver. A waiver is effective only in writing.
14.8 Independent contractors. No partnership, joint venture, agency or employment is created.
14.9 No third-party beneficiaries. These Terms confer no rights on third parties. The Contracts (Rights of Third Parties) style enforcement by non-parties is excluded.
14.10 Notices. To us: [LEGAL_EMAIL], with a copy to [REGISTERED_ADDRESS]. To you: the account's registered email — keep it current. Email notice is deemed received 24 hours after sending absent a delivery failure.
14.11 Publicity. We will not use your name or logo as a customer reference without your prior written consent, revocable on 30 days' notice.
14.12 Export and sanctions. You warrant you are not subject to sanctions or located in a sanctioned territory that would make provision of PlanWise unlawful.
14.13 Language. These Terms are in English. Any translation is for convenience; the English version governs.
| Entity | [LEGAL_ENTITY_NAME] |
|---|---|
| Address | [REGISTERED_ADDRESS], [CITY], India |
| Legal | [LEGAL_EMAIL] |
| Support | [SUPPORT_EMAIL] |
| Security | [SECURITY_EMAIL] |
| Privacy / Grievance | [GRIEVANCE_EMAIL] |
By using PlanWise you acknowledge you have read, understood and agree to these Terms.